Main Check-in / Level 2 (upper level)
Passenger check-in facilities for all airlines are located on the upper level of the terminal (level 2) with the exception of Air Asia X and some charter operators (see below for more information).
Click here to have a virtual look around!
Click here to view the terminal map to assist in locating check-in desks.
Additional Check-in / Level 0 (ground level)
For Air Asia X and some charter operations, check-in facilities are located on the ground floor (level 0) in the area adjacent to the domestic baggage reclaim area.
Need help finding Air Asia X Check-in?
Take the virtual tour from the main check-in area to the new L0 check-in for Air Asia X!
Each airline has different requirements as to how soon before your flight you must check in, so please check with your airline. Delays can sometimes occur at busy times, so make sure you have allowed yourself enough time to check in and catch your flight.
You are requested to be in the vicinity of your boarding gate at least 45 minutes prior to departure for international services and 30 minutes for most domestic air services.
International passengers will need to go through a secondary screening and Customs processing point in order to reach their gate.
Flight departure and arrival times and respective gate allocations are clearly displayed on information display screens throughout the terminal. Sometimes gate allocations can change, so passengers are advised to check while within the terminal.
Check-in counter information for each airline is available on the large central flight information display on Level 2, just before the security screening point.
Passengers and persons intending to greet or farewell passengers are allowed access into the sterile area (the area within the terminal beyond the security screening point), but only after submitting to the security screening process. Access to airside areas of the airport is prohibited, unless being escorted to or from an aircraft (as a passenger).
Non-passengers are not permitted to enter the Customs-controlled areas of Australian international terminals. International Passengers in addition to submitting to security screening, must also comply with LAGs (Liquids Aerosol or Gels) inspection/screening and border processing prior to being allowed entry into these areas of the airport.
Assistance is also available from airline staff and Airport Ambassadors.
Group check-in will be coordinated by your travel agent and airline.
All airlines listed use T1's common user check-in area, with the exception of Air South Regional, Corporate Aircraft Charter, Dick Lang's Desert Air and Rossair Charter. Please contact these airlines directly for their check-in requirements.
Enjoy the virtual walkthroughs of the terminal below.
You can look up, down and around. Use the arrows to navigate through the terminal.
Main check-in area - level 2
Additional check-in area - ground floor (for Air Asia X)
Looking for the Air Asia X check-in desk?
If starting from the main check-in area on level 2, head down to the ground level near the baggage reclaim area.
Click the play button below to take the tour from the main check-in area.