Our vision at Adelaide Airport is to be a top tier Airport Business Centre in Asia Pacific, recognised for delivering exceptional outcomes for our customers, partners, shareholders and the community. The Ambassador Program assists us in achieving this vision by providing exceptional customer service to passengers and visitors, by offering a welcoming environment and creating a positive first and last impression of Adelaide.

The Adelaide Airport Ambassador Program

The Ambassador Program is a key part of the overall customer service experience at Adelaide Airport and has been successfully operating for over 13 years. This volunteer Program operates 7 days a week between the hours of 5am-10pm (0500-2200hrs) daily. Volunteers to this Program commit to 2 four hour shifts per week for a period of 12 months.

The key role of our volunteer Ambassadors is to:

  • Welcome travellers, visitors and business partners to the main passenger Terminal of Adelaide Airport
  • Provide information about the Airport’s services & facilities to Customers
  • Provide assistance to Customers to ensure smooth facilitation through the Terminal

The Adelaide Airport International Ambassador Program

Commencing in November 2016, the International Ambassador Program is an exciting initiative of Adelaide Airport for Mandarin speaking volunteers. The volunteer Ambassadors provide assistance and information to Chinese and other passengers in the International Departures and Arrivals areas; through Security, Customs and Immigration processes and baggage collection. This volunteer Program operates 7 days a week and is based on the International flight schedules, with volunteers committing to 1 four hour shift per week for a period of 12 months.

Applications are now open to volunteer for the Adelaide Airport Ambassador Program

An exciting opportunity exists at Adelaide Airport to volunteer for the Ambassador Program. We are currently seeking people with a passion for helping others, to become an Adelaide Airport Ambassador.

Information on our wonderful volunteer Ambassador Program is outlined in the Expression of Interest here

If you believe you have the required skills to perform to a high standard in this dynamic environment (as outlined in the Expression of Interest), please complete the Ambassador of Registration of Interest here and email the completed form to [email protected] or post to Customer Experience Coordinator, 1 James Schofield Drive, Adelaide Airport 5950 to be received by 5pm Friday 1 July 2022.