Customer Feedback & Complaints Handling
Adelaide Airport Limited (AAL) recognises the importance of its internal and external customers.
In addition to the ASQ passenger surveys, our customers can provide feedback directly in range of ways. Adelaide Airport reviews all feedback received and where possible, responds to service issues in an effort to achieve our company vision.
The key to assessing the quality of customer service is the ability to measure it. AAL’s Customer Feedback System provides a systematic and managed approach to the identification, assessment and management and reporting of customer feedback.
To ensure consistency and corporate standards, only ‘responsible managers’ have the authority to respond to customer feedback within their area of expertise and/or responsibility.
To view a flowchart of the customer feedback / complaints handling process, click here.
We would love to hear from you. If you would like to provide feedback to Adelaide Airport please use the feedback form here.