Help Centre
Need help? Start here.
Whether you're looking for lost property, airline contacts, or general support and information, we are here to make your airport experience easy and seamless.
Below you'll find helpful links and contact details to guide you through common enquiries, including lost property, flight information, car park bookings, and our terms of service.
Frequently Asked Questions
Need help or want to share feedback? We’ll point you in the right direction.
The terminal is closed overnight from 11:30PM to 3:15AM.
All visitors will be required to vacate the premises and will not be permitted to remain inside.
If your query relates to arrival and departure information, visit our Arrivals and Departures page.
For queries or feedback related to your booking, check-in process, or onboard experience, please contact your airline directly.
All international and domestic check-in counters are located on Level 2 prior to security screening. If you are arriving from Ground Level, please proceed via the escalators or lift to access Level 2.
Left something on the plane? Contact your airline.
Lost something in the terminal? Submit a lost property form.
Lost or found a passport, contact the Passport office on 131 237
Need help with parking or online bookings? Visit our Parking guide
You can change or cancel your booking up to 2 hours before your arrival via Manage My Booking.
Sunflower Lanyards can be collected from our Welcome Desk team during the hours of operation: Monday to Friday: 7:30am – 9:30pm, Weekends: 7:30am – 5:30pm.
To reserve a lanyard please fill out our online form.
Carry-on and checked baggage must follow airline and government regulations.
Visit our Security FAQ’s for details on what you can and can’t pack—including powders, liquids, aerosols, gels, baby food, duty-free items, and prohibited goods.
For further questions, contact the Department of Home Affairs.
All people, animals, and goods entering Australia must meet government biosecurity rules.
Visit the Biosecurity and Quarantine website for what’s allowed.
Airservices Australia manages all flight paths and aircraft noise for arriving and departing aircrafts.
All enquiries or complaints regarding aircraft noise or flight paths should be directed to Airservices Australia.