Adelaide Airport has introduced a range of measures in our terminal and car parks to create a safe and secure environment as we recover from COVID-19.
Face Masks
Face masks (covering mouth and nose) are no longer required in the terminal however they are still mandatory while on an airplane.
Masks are available for purchase at:
COVID-19 General Testing
The COVID-19 testing clinic at Adelaide Airport is permanently closed. To find a testing clinic near you, please click here.
COVID-19 Travel Testing
Australian Clinicallabs Pre-Departure COVID-19 International Travel Test
- Visit COVID-19 Testing for Travel (clinicallabs.com.au) to order your test. This can be done as soon as you have travel details confirmed. Following registration, they will email you a copy of your referral to take to one of our COVID-19 Testing Travel Collection Centres. The test will take place in the days prior to travel, dependent on your airline / destination requirements.
- When ordering your test for international travel, the information MUST match that on your passport. This accuracy will avoid delays in receiving your test result.
- For domestic travellers, a passport number is not required however you will need to provide photo identification.
- Tests may be ordered for minors within your group by ‘adding dependents’ to your order.
Australian Clinical Labs will be open 8.00am to 8.00pm 7 days a week on the Plaza at Adelaide Airport.
Meet and Greet
Members of the public and non-travellers are allowed into the terminal to pick up their loved ones or see them off on their journey. Say a proper goodbye with 1 hour parking for $5 when you book online here. The perfect amount of time to grab a coffee, pick up a last minute welcome home gift and explore our new terminal. Please remember to wear a mask at all times while in the Terminal.
We’ve taken significant steps to reduce the contact you may have with other travellers and members of the public when visiting Adelaide Airport.
We’re also providing hand sanitiser stations throughout the terminal and increased frequency of cleaning, particularly around common touchpoints such as handrails, self-service kiosks and security screening.
Before you fly
For information relating to the operation of specific flights, we recommend you contact your airline.
At Adelaide Airport, the health and safety of our customers and staff is and always will be our top priority. Please remember to stay home if you are unwell.
We encourage all customers and staff to download the COVIDSafe app to help you know faster if you’ve come in contact with Coronavirus. For more information, visit health.gov.au.
For more information on preparing for your flight with Qantas or Virgin please click below.
In the car park
We encourage motorists to pre-book parking online at prebook.adelaideairport.com.au to reduce the number of touchpoints in our car parks. Alternatively, credit card payments are available and we have a credit card based ‘tap-in’ / ‘tap-out’ entry and exit system. Key touchpoints within our car parks are being cleaned daily.
You can easily change or cancel your car park booking online in the ‘Manage my booking’ area of the website. Or feel free to contact the customer service team at [email protected]. Full terms and conditions can be found here.
As of 3 August 2020, the undercover Terminal Car Park will become completely CASHLESS and will no longer hold cash within the onsite pay stations. Further information can be found here.
At check in
We encourage customers to use contactless check-in options and to download their boarding pass from their airline’s website or app.
At check-in, all of our self-service kiosks, check-in counters and bag drops are more than 1.5 metres apart. We are cleaning common touchpoints such as check-in facilities, handrails, lift buttons and escalators every hour.
We have also put in place social distancing markers to help customers maintain their distance from fellow travellers.
At security
All security personnel in customer-facing roles are wearing PPE including gloves and face masks. Regulated screening measures remain unchanged and security officers will maintain distancing where possible to keep any necessary contact time to a minimum.
We have provided disinfectant wipe stations at security for tray cleaning and also hand sanitiser stations pre and post security screening for our customers.
Along the concourse
Some of our retailers have re-opened but on reduced trading hours. As COVID-19 restrictions are gradually eased over the coming weeks, we anticipate more outlets will open to provide our travellers with a wider range of options.
As retailers re-open, we are working with them to establish appropriate social distancing measures in their stores and in dining areas.
Our recently refurbished toilets all feature touchless handwashing and drying facilities. All toilets are being cleaned every 20 minutes.
We will provide regular messages to customers via extensive signage, our public address system and flight information display screens on recommended hygiene and social distancing practices.
At the departure gate
In our gate lounges, social distancing measures are in place including space between seating and social distance markers for boarding.
Our airline partners are also helping to ensure your journey is a safe one, by encouraging self-scanning of boarding passes and implementing social distancing measures for boarding and disembarkation.
At baggage reclaim
We are spacing out the use of baggage carousels wherever possible. We will also provide social distancing markers and reminders around the baggage carousels.
For passengers travelling in groups or as a family, we ask that only one or two people from each group be designated to collect baggage while the rest of the group remain an appropriate distance from the carousel.
Arriving passengers
Coming to South Australia from overseas
Vaccinated and Unvaccinated travellers
Unvaccinated international arrivals to South Australia no longer need to quarantine upon arrival to South Australia.
International arrivals (both unvaccinated and vaccinated) need to:
• Undertake a COVID-19 Rapid Antigen Test (RAT) on arrival to South Australia and quarantine until they have taken this test; and
• Monitor for symptoms once a day for 14 days after arrival to South Australia.
People who return a positive RAT result need to immediately have a COVID-19 PCR test by travelling directly to the test site and wearing a mask at all times.
Clause 6 —Special provision relating to close contacts and Clause 5—Quarantine requirements for premises other than medi-hotel or quarantine facility have been removed from the Emergency Management (Arrivals Associated No 20) (COVID-19) Direction 2022.
This means that people travelling to South Australia (either domestically or internationally) can now enter South Australia if they have been a close contact of a COVID-19 case. Previously, entry was prohibited for people who had close contact with a COVID-19 case 7 days prior to arrival.
Note: Travellers unvaccinated under the age of 12 years and 2 months can enter South Australia as vaccinated travellers.
Coming to South Australia from interstate
There are no longer entry requirements for interstate travellers coming to South Australia. This includes essential travellers and cross-border community members.
You no longer need to complete an EntryCheck SA application at sa.gov.au or have a RAT test before arriving.
For the most up-to-date information, we recommend visiting the SA Health website. We also recommend visiting Adelaide Airport’s social media channels for updates.
If you’d like to keep up-to-date with restrictions in your state, visit the healthdirect Restriction Checker.
We thank all of our customers, airlines, retail partners, tenants and all other stakeholders for your support and understanding during this difficult time.
