Essential runway safety works at Adelaide Airport are happening at Adelaide Airport.

Essential runway safety works at Adelaide Airport are happening at Adelaide Airport.

You may have noticed some additional air traffic noise in your area recently. That is because we are completing essential safety works to the main runway (Runway 05/23) and taxiways. So aircraft have been utilising our cross runway (Runway 12/30) more frequently.
The works being undertaken include geotechnical pavement investigation and surveying works, critical to maintaining the serviceability of AAL’s main runway.
What will you notice?
The main runway will continue to be closed on most nights until 9 August but will remain open on Saturday 6 August and Sunday 7 August.
Additional works will be occurring through to 13 August which may also affect which runway is selected for use.
Suburbs living under the flightpaths of Runway 12/30 may notice additional air traffic movements during the night periods when runway works are underway.
To find out more about air traffic in your suburb, visit Airservices Australia. https://bit.ly/3ztHgQo

Allow plenty of time to arrive at the Airport over the Easter / School Holiday Period

Arrive at the Airport early over the Easter / School Holiday Period.
With travel back on the cards for the first time for many these holidays, after two years of border closures, the airport is going to be a busy place. To make your experience as enjoyable and seamless as possible, here are a few things to keep in mind:
✈ Arrive at the airport around 2 hours before your domestic flight, to give yourself plenty of time to check in and get through security, (also to check out the new restaurants and retailers that have recently opened since you visited the airport).
😷 Don’t forget to bring your mask as they are required inside the airport and on aircraft, or you can purchase one from one of our vending machines.
💜 We kindly ask for your patience during this busy period and thank you in advance for treating our team and those on your journey with the kindness and respect they deserve.

Cashless Parking Customer Notice

As of 3 August 2020, the undercover Terminal Car Park will become completely CASHLESS and will no longer hold cash within the onsite pay stations.

Why CASHLESS?

Adelaide Airport is striving to maintain a safe, healthy and seamless experience for all customers and travellers now and into the future:

  1. Hygiene: Removing the use of cash in our car parks means we significantly reduce the risk of spreading infection or illness.
  2. Save Time: By ceasing cash handling in the Terminal Car Park, we improve the overall parking experience by providing quick tap and go payment options and reducing queue waiting times at pay stations.
  3. Online Parking Bookings: Most travellers make the decision to pre-book parking online prior to arrival at the airport. This option remains in place to ensure you can achieve a contactless airport parking experience. Plus, you can save up to 30% off drive-up parking rates by booking in advance.

Book your airport parking & save up to 30%

Car parking cannot be pre booked less than 1 hours in advance. Parking is available at the airport.

Departure date cannot be before arrival date

 

Alternatively, you may choose to enter the Terminal Car Park on your desired date and simply tap your card on entry and exit (no need to pull a ticket) and a receipt will be provided to you at the exit gate.

Adelaide Airport will continue to maintain the pay stations on Level 1 and 2, however, they will accept payment via credit card, debit card and digital wallets (Apple Pay, Google Pay etc) only.

For any questions or concerns regarding this change, feel free to email our Customer Service team: [email protected]

#CashlessParkADL #ItMakesCents

COVID-19

Adelaide Airport has introduced a range of measures in our terminal and car parks to create a safe and secure environment as we recover from COVID-19.

Face Masks

Face masks (covering mouth and nose) are no longer required in the terminal however they are still mandatory while on an airplane.

Masks are available for purchase at:

  • Airport Pharmacy
  • Vending machines located throughout the terminal – for a map, please click here.

COVID-19 General Testing

The COVID-19 testing clinic at Adelaide Airport is permanently closed. To find a testing clinic near you, please click here.

COVID-19 Travel Testing

Australian Clinicallabs Pre-Departure COVID-19 International Travel Test   

  • Visit COVID-19 Testing for Travel (clinicallabs.com.au) to order your test. This can be done as soon as you have travel details confirmed. Following registration, they will email you a copy of your referral to take to one of our COVID-19 Testing Travel Collection Centres. The test will take place in the days prior to travel, dependent on your airline / destination requirements.
  • When ordering your test for international travel, the information MUST match that on your passport. This accuracy will avoid delays in receiving your test result.
  • For domestic travellers, a passport number is not required however you will need to provide photo identification.
  • Tests may be ordered for minors within your group by ‘adding dependents’ to your order.

Australian Clinical Labs will be open 8.00am to 8.00pm 7 days a week on the Plaza at Adelaide Airport.

Meet and Greet

Members of the public and non-travellers are allowed into the terminal to pick up their loved ones or see them off on their journey. Say a proper goodbye with 1 hour parking for $5 when you book online here. The perfect amount of time to grab a coffee, pick up a last minute welcome home gift and explore our new terminal. Please remember to wear a mask at all times while in the Terminal.

We’ve taken significant steps to reduce the contact you may have with other travellers and members of the public when visiting Adelaide Airport.

We’re also providing hand sanitiser stations throughout the terminal and increased frequency of cleaning, particularly around common touchpoints such as handrails, self-service kiosks and security screening.

Before you fly

For information relating to the operation of specific flights, we recommend you contact your airline.

At Adelaide Airport, the health and safety of our customers and staff is and always will be our top priority. Please remember to stay home if you are unwell.

We encourage all customers and staff to download the COVIDSafe app to help you know faster if you’ve come in contact with Coronavirus. For more information, visit health.gov.au.

For more information on preparing for your flight with Qantas or Virgin please click below.

In the car park

We encourage motorists to pre-book parking online at prebook.adelaideairport.com.au to reduce the number of touchpoints in our car parks. Alternatively, credit card payments are available and we have a credit card based ‘tap-in’ / ‘tap-out’ entry and exit system. Key touchpoints within our car parks are being cleaned daily.

You can easily change or cancel your car park booking online in the ‘Manage my booking’ area of the website. Or feel free to contact the customer service team at [email protected]. Full terms and conditions can be found here.

As of 3 August 2020, the undercover Terminal Car Park will become completely CASHLESS and will no longer hold cash within the onsite pay stations. Further information can be found here.

At check in

We encourage customers to use contactless check-in options and to download their boarding pass from their airline’s website or app.

At check-in, all of our self-service kiosks, check-in counters and bag drops are more than 1.5 metres apart. We are cleaning common touchpoints such as check-in facilities, handrails, lift buttons and escalators every hour.

We have also put in place social distancing markers to help customers maintain their distance from fellow travellers.

At security

All security personnel in customer-facing roles are wearing PPE including gloves and face masks. Regulated screening measures remain unchanged and security officers will maintain distancing where possible to keep any necessary contact time to a minimum.

We have provided disinfectant wipe stations at security for tray cleaning and also hand sanitiser stations pre and post security screening for our customers.

Along the concourse

Some of our retailers have re-opened but on reduced trading hours. As COVID-19 restrictions are gradually eased over the coming weeks, we anticipate more outlets will open to provide our travellers with a wider range of options.

As retailers re-open, we are working with them to establish appropriate social distancing measures in their stores and in dining areas.

Our recently refurbished toilets all feature touchless handwashing and drying facilities. All toilets are being cleaned every 20 minutes.

We will provide regular messages to customers via extensive signage, our public address system and flight information display screens on recommended hygiene and social distancing practices.

At the departure gate

In our gate lounges, social distancing measures are in place including space between seating and social distance markers for boarding.

Our airline partners are also helping to ensure your journey is a safe one, by encouraging self-scanning of boarding passes and implementing social distancing measures for boarding and disembarkation.

At baggage reclaim

We are spacing out the use of baggage carousels wherever possible.  We will also provide social distancing markers and reminders around the baggage carousels.

For passengers travelling in groups or as a family, we ask that only one or two people from each group be designated to collect baggage while the rest of the group remain an appropriate distance from the carousel.

Arriving passengers

Coming to South Australia from overseas

Vaccinated and Unvaccinated travellers

Unvaccinated international arrivals to South Australia no longer need to quarantine upon arrival to South Australia.
International arrivals (both unvaccinated and vaccinated) need to:
• Undertake a COVID-19 Rapid Antigen Test (RAT) on arrival to South Australia and quarantine until they have taken this test; and
• Monitor for symptoms once a day for 14 days after arrival to South Australia.
People who return a positive RAT result need to immediately have a COVID-19 PCR test by travelling directly to the test site and wearing a mask at all times.
All RAT results need to be reported on the SA Health website here: https://www.sahealth.sa.gov.au/…/rapid+antigen+testing…
CLOSE CONTACT ARRIVALS
Clause 6 —Special provision relating to close contacts and Clause 5—Quarantine requirements for premises other than medi-hotel or quarantine facility have been removed from the Emergency Management (Arrivals Associated No 20) (COVID-19) Direction 2022.
This means that people travelling to South Australia (either domestically or internationally) can now enter South Australia if they have been a close contact of a COVID-19 case. Previously, entry was prohibited for people who had close contact with a COVID-19 case 7 days prior to arrival.
For all other existing requirements for international travellers to South Australia, visit: https://www.covid-19.sa.gov.au/travel/international-travel

Note: Travellers unvaccinated under the age of 12 years and 2 months can enter South Australia as vaccinated travellers.

Coming to South Australia from interstate

There are no longer entry requirements for interstate travellers coming to South Australia. This includes essential travellers and cross-border community members.

You no longer need to complete an EntryCheck SA application at sa.gov.au or have a RAT test before arriving.

For the most up-to-date information, we recommend visiting the SA Health website. We also recommend visiting Adelaide Airport’s social media channels for updates.

If you’d like to keep up-to-date with restrictions in your state, visit the healthdirect Restriction Checker.

We thank all of our customers, airlines, retail partners, tenants and all other stakeholders for your support and understanding during this difficult time.

Changes to international security screening

Changes to international security screening: From 30 June 2018, people travelling internationally will be required to present all powders in their carry-on baggage separately for screening click here for details.

Roadwork announcement:

Adelaide Airport will be undertaking roadworks on Sir Richard Williams Ave, just before the pick-up / drop-off zone from Monday 18 June to Thursday 21 June. Lane restrictions will be in place during this period. We thank you for your patience and understanding while these works are carried out.

Changes to Rex Arrivals

From February 13, 2018, arriving REX passengers will travel by bus from the aircraft to a new entrance to the main terminal. For further information, click here.

Taxi Rank Update

Friday 11 August: The Adelaide Airport taxi rank is now operational. We thank all of our customers for your patience over the past 24 hours.

 

Taxi protest

Friday 11 August: Please be aware that due to protest action by taxi drivers at Adelaide Airport there are limited taxi services from the airport. We are doing all we can to return services back to normal. Alternative transport options include public and private buses, chauffeur cars and rental cars. We are working with Department of Transport and private bus operators to arrange extra buses to the city.

Adelaide Airport Security Measures

The Australian Government has advised that the additional aviation security measures recently implemented at Australia’s major airports, including Adelaide, have been adjusted.

Customers should still expect increased security measures.

Passengers can expect a return to normal processing times at the airport. We recommend checking in 1 hour before domestic flights and 2 hours before international flights, but you should check with your airline for specific requirements.

A reminder there are no changes to what can and cannot be carried on-board the aircraft.