For information on how the November 2020 Stay at Home directive effects our customers click here
Adelaide Airport has introduced a range of measures in our terminal and car parks to create a safe and secure environment as we recover from COVID-19.
We’ve taken significant steps to reduce the contact you may have with other travellers.
We’re also providing hand sanitiser stations throughout the terminal and increased frequency of cleaning, particularly around common touchpoints such as handrails, self-service kiosks and security screening.
Before you fly
For information relating to the operation of specific flights, we recommend you contact your airline.
At Adelaide Airport, the health and safety of our customers and staff is and always will be our top priority. Please remember to stay home if you are unwell.
We encourage all customers and staff to download the COVIDSafe app to help you know faster if you’ve come in contact with Coronavirus. For more information, visit health.gov.au.
For more information on preparing for your flight with Qantas or Virgin please click below.
In the car park
We encourage motorists to pre-book parking online to reduce the number of touchpoints in our car parks. Alternatively, credit card payments are available and we have a credit card based ‘tap-in’ / ‘tap-out’ entry and exit system. Key touchpoints within our car parks are being cleaned daily.
You can easily change or cancel your car park booking online in the ‘Manage my booking’ area of the website. Or feel free to contact the customer service team at [email protected]. Full terms and conditions can be found here.
As of 3 August 2020, the undercover Terminal Car Park will become completely CASHLESS and will no longer hold cash within the onsite pay stations. Further information can be found here.
A reminder to our customers that the free on-demand shuttle bus to/from the Long Term Car Park and the terminal is currently not operating. Please contact 08 8308 9211 if you require assistance or have a general query.
At check in
We encourage customers to use contactless check-in options and to download their boarding pass from their airline’s website or app.
At check-in, all of our self-service kiosks, check-in counters and bag drops are more than 1.5 metres apart. We are cleaning common touchpoints such as check-in facilities, handrails, lift buttons and escalators every hour.
We have also put in place social distancing markers to help customers maintain their distance from fellow travellers.
All security personnel in customer-facing roles are wearing PPE including gloves and face masks. Regulated screening measures remain unchanged and security officers will maintain distancing where possible to keep any necessary contact time to a minimum.
We have provided disinfectant wipe stations at security for tray cleaning and also hand sanitiser stations pre and post security screening for our customers.
Along the concourse
Some of our retailers have re-opened but on reduced trading hours. As COVID-19 restrictions are gradually eased over the coming weeks, we anticipate more outlets will open to provide our travellers with a wider range of options.
As retailers re-open, we are working with them to establish appropriate social distancing measures in their stores and in dining areas.
Our recently refurbished toilets all feature touchless handwashing and drying facilities. All toilets are being cleaned every 20 minutes.
We will provide regular messages to customers via extensive signage, our public address system and flight information display screens on recommended hygiene and social distancing practices.
At the departure gate
In our gate lounges, social distancing measures are in place including space between seating and social distance markers for boarding.
Our airline partners are also helping to ensure your journey is a safe one, by encouraging self-scanning of boarding passes and implementing social distancing measures for boarding and disembarkation.
At baggage reclaim
We are spacing out the use of baggage carousels wherever possible. We will also provide social distancing markers and reminders around the baggage carousels.
For passengers travelling in groups or as a family, we ask that only one or two people from each group be designated to collect baggage while the rest of the group remain an appropriate distance from the carousel.
For more information on our managing the impact of COVID-19 please visit our Frequently Asked Questions page.
For the most up-to-date information, we recommend visiting the SA Health website. We also recommend visiting Adelaide Airport’s social media channels for updates.
If you’d like to keep up-to-date with restrictions in your state, visit the healthdirect Restriction Checker.
We thank all of our customers, airlines, retail partners, tenants and all other stakeholders for your support and understanding during this difficult time.