For the latest information on travel restrictions related to COVID-19, please click here.
To see Adelaide Airport COVID-19 information, please click here.
We encourage customers to use contactless check-in options and to download their boarding pass from their airline’s website or app.
At check-in, all of our self-service kiosks, check-in counters and bag drops are more than 1.5 metres apart. We are cleaning common touch points such as check-in facilities, handrails, lift buttons and escalators every hour.
We have also put in place social distancing markers to help customers maintain their distance from fellow travellers.
All you needed to know about checking in at Adelaide Airport.
Due to security measures, passengers are advised to allow ample time to process through immigration and security screening points into the Departures area. Adelaide Airport recommends all passengers arrive early for check-in. Passengers are encouraged to check with their airline or travel agent regarding any questions relating to check-in procedures, timing, security measures or special needs with travel arrangements.
Passenger check-in facilities for most airlines are located on Level 2 of the terminal with the exception of some charter operators. Customers are encouraged to use contactless check-in options and to download their boarding pass from the airline website prior to departure.
Upon arriving, proceed to the relevant check-in desk. For people using wheelchairs, selected check-in desks have been lowered to allow easier access. Airline staff will explain the process and location for transferring you to one of their custom wheelchairs, designed to fit the aisle of the aircraft.
Several check-in desks have a Counter Hearing System (CHS) installed. The CHS unit can be used by both people who wear hearing aids and those who have a hearing impairment but do not wear hearing aids. The CHS unit consists of an amplifier, microphone, hearing loop, telephone handset and input connector for walkman headphone usage. These designated counters are fitted with a hearing loop for people who wear hearing aids with a “T” switch fitted (telecoil). Alternately, the telephone handset can be used for listening or the user can use a “walkman” style headphone by plugging it in. Please ask airline check-in staff for assistance.
Where and when do I check-in?
Each airline has different requirements on how soon before your flight you must check in, so please check with your airline. Customers are encouraged to use contactless check-in options and to download their boarding pass from the airline website prior to departure.
Delays can sometimes occur at busy times, so make sure you have allowed yourself enough time to check in and catch your flight.
You are requested to be in the vicinity of your boarding gate at least 45 minutes prior to departure for international services and 30 minutes for most domestic air services.
International passengers will need to go through secondary screening and Customs processing in order to reach their gate.
Flight departure and arrival times and respective gate allocations are clearly displayed on information display screens throughout the terminal. Sometimes gate allocations can change, so passengers are advised to check while within the terminal.
Check-in counter information for each airline is available on the large central flight information display on Level 2, just before the security screening point.
Click here to view the Terminal map to assist in locating check-in desks.
Domestic & International Check-in Procedures
Domestic Check-in Procedure
Passengers and persons intending to greet or farewell passengers are allowed access into the terminal past security, but only after submitting to the security screening process. Access to airside areas of the airport is prohibited, unless being escorted to or from an aircraft (as a passenger).
International Check-in Procedure
Non-passengers are not permitted to enter the Customs-controlled areas of Australian international terminals. In addition to submitting to security screening, international passengers must also comply with LAGs (Liquids Aerosol or Gels) inspection/screening and border processing prior to being allowed entry into these areas of the airport. Visit our section on security to find out more or click here to see the current regulations for passengers travelling internationally from Australia.
Assistance is also available from airline staff and Airport Ambassadors.
Group check-in will be coordinated by your travel agent and airline.
All airlines listed use common user check-in area in the Terminal, with the exception of Air South Regional, Corporate Aircraft Charter, Dick Lang’s Desert Air and Rossair Charter. Please contact these airlines directly for their check-in requirements.
Check-in Virtual Tours
Enjoy the virtual walkthroughs of the Terminal using the link. You can look up, down and around. Use the arrows to navigate through the Terminal.
Baggage allowances vary depending on the ticket that you purchased from your airline, and can also apply to baggage quantity, size, type and weight. Please check the terms and conditions of your booking. If you need further information, check with your airline.
Visit our Lost Property page for information on retrieving lost items.
Baggage must never be left unattended in public areas. All such baggage will be treated as suspicious. All belongings should be clearly tagged with your contact details and your destination displayed on the outside. Airlines supply luggage tags for this purpose and are available at the check-in counters. Ensure that you pack your own bags and never take items on board an aircraft for other people.